Office Hours

Regular Hours: Monday – Friday, 8:00am - 5:00pm*
Walk-in Clinic: Monday – Friday, 8:00am – 9:30am (No Appointment Necessary, Acute Sick Visits Only)

* Weekdays, the office is closed from 12:00pm – 1:30pm (answering service available)

Telephone Calls

If you feel your child may have a life threatening condition, please call 911.

Telephone calls will be answered by our front desk staff between 8:00am-12noon and 1:30pm-5:00pm. During the lunch hour, our answering service will answer all calls. Calls will be triaged and emergent calls will be directed to the physician for a timely response. Urgent calls will be returned by the physician as soon as possible. If you have a routine, non-urgent question, physician will try to return your call by the end of the business day. If you call at the end of the day and the matter is not urgent, physician will return your call the next morning.

Scheduling an Appointment

Sick Visits: We keep appointments open for urgent, same day visits. Urgent visits (acute illness) will be scheduled the same day, whenever possible, based on triage of your child’s condition. If you feel your child needs to be seen that day, please call as early as possible. Non-urgent (follow up, chronic illness) will be scheduled within 2 days, or as determined by the physician.

Well Child Visits: Children older than two should be seen once per year for their routine physical. At the end of the well visit, we will ask you to schedule next year’s visit. Ordinarily, we schedule well visits no earlier than one year from the current date. However, if you would like to schedule the physical before that time period, we encourage you to call your insurance carrier to determine whether it will be covered. Children younger than two need more frequent well visits, and we will assist you in scheduling them accordingly.

Cancellation/No Show Policy

If you need to cancel or reschedule an appointment, please make every effort to do so at least 24 hours in advance. A significant amount of time has been allotted for every appointment and we would like to offer this time to other patients that may be in need of an appointment. More than one No Show, may result in a fee.

Late Policy

We will do our best to stay on schedule and keep your wait to a minimum. If you are a few minutes late, we will try to accommodate you, but if you are 15 minutes or greater we will have to reschedule your appointment.